- Orders & Payments
Q: How can I place an order?
A: You can place an order by adding products to your cart and completing the checkout process with your preferred payment method.
Q: Do you offer custom designs?
A: Yes! We provide customization options. You can send us your requirements, and we will create a unique design for you.
Q: What payment methods do you accept?
A: We accept credit/debit cards, UPI, net banking, wallets, and other secure payment options.
Q: Can I modify or cancel my order after placing it?
A: Orders can only be modified or canceled within 24 hours of placing them. After that, they are processed for shipping.
- Shipping & Delivery
Q: How long does shipping take?
A: Standard delivery takes 5-7 business days, while express shipping delivers within 2-3 business days.
Q: Do you offer international shipping?
A: Yes, we ship to selected countries. Shipping charges and delivery times vary based on location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or SMS to monitor your package in real time.
Q: What happens if my package is delayed?
A: While we strive for timely deliveries, occasional delays may occur due to external factors. If your order is delayed, please contact our support team for assistance.
- Returns, Refunds & Exchanges
Q: What is your return policy?
A: We offer a 7-day return policy. Items must be unused, in original condition, and with packaging intact.
Q: How do I initiate a return?
A: You can request a return by contacting our customer support team. Once approved, we will guide you through the return process.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned product.
Q: Can I exchange a product instead of returning it?
A: Yes, exchanges are available for size or design changes, provided the product is in its original condition.
- Product & Quality Assurance
Q: What materials do you use for your products?
A: Our products are made from high-quality materials, ensuring durability and comfort. Specific material details are mentioned in product descriptions.
Q: How should I care for my products?
A: To maintain quality, we recommend washing as per the care instructions provided with the product.
Q: Are your designs limited edition?
A: Yes! Some of our collections feature limited-edition designs that won’t be restocked.
- Customer Support & Contact
Q: How can I contact customer support?
A: You can reach out to us via email, WhatsApp, or our support form on the website.
Q: What are your customer service hours?
A: Our support team is available from [Mention Hours, e.g., 10 AM – 6 PM] on weekdays.
Q: Do you offer gift cards?
A: Yes, we offer digital gift cards that can be used for any purchase on our website.